1Introduction

The company behind Bijali Game places the highest importance on your privacy. This Privacy Policy sets out in detail what information we collect, how it is stored, the purposes for which it is used, and the circumstances under which it may be shared with third parties.

By using Bijali Game's website, mobile app, or any other channel, you are deemed to have accepted this Privacy Policy. If you do not agree with this policy, we kindly ask that you refrain from using our services.

In plain terms: Your data is used solely to provide you with a better experience. It is never sold and never shared without your permission.

2What Information We Collect

Bijali Game collects two types of information: data you provide directly, and data collected automatically.

Directly Provided Information

Data Type When It Is Collected Why It's Required
Name & Date of Birth At the time of registration To verify identity and confirm age eligibility
Mobile Number & Email Registration & Contact Hours To send account verification and critical notifications
National ID / Passport During KYC Verification For identity verification and financial security
Payment Information During Deposits / Withdrawals To Process Financial Transactions
Subject of Inquiry Support Contact Hours For issue resolution and record-keeping

Automatically Collected Information

Certain information is collected automatically when you use Bijali Game's services:

  • Device type, operating system, and browser version.
  • IP address and approximate geographic location.
  • Time of site visit, duration of stay, and pages viewed.
  • Gaming history and betting records.
  • Cookies and local storage data.

3How We Collect Your Data

We collect information through several methods. The most common are:

  • Registration Form: Information is collected directly when you create an account on Bijali Game.
  • Financial Transactions: Payment-related information is collected at the time of deposit or withdrawal.
  • Cookies & Tracking: Cookies are used to enhance your browsing experience.
  • Customer Support Contact: Conversations via live chat, email, or phone are recorded and stored.
  • From Third Parties: Verification-related information may be received from payment providers or KYC verification services.

4How Your Information Is Used

Bijali Game uses your data solely for the following purposes:

  • To create and manage your account and ensure its security.
  • To process deposits, withdrawals, and other financial transactions.
  • To ensure smooth operation of gaming services and resolve technical issues.
  • To send you personalised bonus and promotional offers (provided you have opted in to marketing communications).
  • To prevent fraud, money laundering, and other illegal activities.
  • To meet legal and regulatory obligations.
  • To improve customer service and resolve issues.
  • To operate responsible gaming programs.

You can opt out of marketing messages at any time — through Account Settings or by contacting support. However, important account-related notifications cannot be turned off.

5Information Sharing

Bijali Game does not sell your data to third parties. However, limited information may be shared in certain specific circumstances:

When Is Your Information Shared?

  • Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions.
  • KYC Service Providers: Only the necessary information is shared with trusted third parties for identity verification purposes.
  • Game Software Providers: Only the minimum data necessary for game operations may be shared.
  • Law Enforcement: Information may be disclosed when required by law or by court order.
  • Financial Crime Investigations: Authorities may be provided with information in the course of money laundering or fraud investigations.

Important: Outside of the situations described above, Bijali Game will never share your data with any third party. Your information is not sold to advertisers or business partners.

6Data Security Measures

Bijali Game uses industry-standard technologies and practices to protect your data. Key security measures include:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
  • Password Hashing: Your password is never stored in plain text — bcrypt hashing is used at all times.
  • Firewall & DDoS Protection: Multiple layers of security are active at the server level.
  • Two-Factor Authentication (2FA): You can enable 2FA on your account for an extra layer of security.
  • Regular Security Audits: Regular security audits are conducted by independent third parties.
  • Access Controls: Only authorized personnel can access data on a need-to-know basis.

Keep in mind, however, that no security system is 100% foolproof. Always use a strong password for your account and never share it with anyone.

7Cookies Policy

Bijali Game uses cookies on its website. Cookies are small text files stored in your browser that help improve the website's functionality.

Cookie Type Purpose Duration
Essential Cookies Storing login sessions and security tokens Until End of Session
Functional Cookies Remembering language preferences and settings 1 Year
Analytics Cookies Website traffic and usage analytics 6 Months
Performance Cookies Page Load Speed Improvements 30 Days

You can disable cookies through your browser settings, though doing so may affect how some features of the website function.

8Your Rights

As a Bijali Game user, you have the following rights over your own data:

1
Right to Access Your Data

You may request to know what information we hold about you. Requests will be fulfilled within 30 days.

2
Right to Rectification

If any of your information is incorrect, you can request a correction through your account settings or by contacting support.

3
Right to Erasure

If your account is closed and there is no legal obligation to retain the data, you may request its deletion.

4
Right to Withdraw Consent

You may withdraw your consent to receive marketing messages at any time.

5
Right to Data Portability

You may request your data in a structured, machine-readable format.

6
Right to Lodge a Complaint

If you have concerns about data protection, you may contact us directly or reach out to the relevant authority.

9Data Retention Period

Bijali Game retains your data only for as long as necessary — it is never kept longer than required.

  • Active Account: All information is retained for as long as your account remains active.
  • Closed Accounts: Transaction records are generally retained for up to 5 years to meet legal obligations.
  • KYC Documents: Retained for a specified period as required by regulatory authorities.
  • Customer Support Records: Retained for up to 2 years after the issue is resolved.
  • Marketing Information: If consent is withdrawn, your data will be deleted within 30 days.

10Minor Protection

Bijali Game strictly does not collect or process data from minors (under 18). Age is verified at registration, and anyone under 18 is not permitted to create an account.

If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

If you are aware that a minor is using Bijali Game, please [email protected]to let us know. We'll take prompt action.

11Policy Updates

Bijali Game may update this Privacy Policy as needed. For significant changes:

  • You will be notified in advance at your registered email.
  • A notification will be displayed upon accessing the website.
  • The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the service after a policy update will be considered acceptance of the revised policy.

12Contact

If you have any questions or concerns about our Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: Available 24/7 at the bottom-right corner of the website.

We typically respond to privacy-related enquiries within 48 hours.